Q1: If I encounter a technical issue, how can I rely on your support to resolve it? We are dedicated to ensuring seamless operations and stand ready to assist you. Simply provide us with comprehensive text, high-quality photos, or detailed video descriptions of the issue. Our skilled technicians will swiftly devise effective solutions tailored to your needs. For more complex issues, we can even arrange for on-site service to ensure your production remains uninterrupted.
Q2: What does the maintenance process entail for the machine? Rest assured, our machines come with a comprehensive one-year warranty, though the print head is an exception. Beyond that, if our high-quality ink is used, we extend our commitment to offering lifetime maintenance. Our dedicated after-sales engineers are at your service, providing round-the-clock online technical consultations to address any concerns and maintain peak performance.
Q3: What payment methods do you accept? We offer flexible payment solutions to accommodate your needs, including T/T (Wire Transfer), LC, PAYPAL, and Western Union. The availability of these methods may vary depending on your country's specific requirements, ensuring a smooth and convenient transaction process tailored to your preferences.