Q1: If I encounter any technical challenges, how will you assist us in resolving them? You can effortlessly send us detailed text descriptions, along with clear photos and videos of the issue at hand. Our skilled technicians will analyze the information and provide you with effective solutions. Furthermore, if feasible, we can even arrange for an on-site service to tackle your problem directly.
Q2: What does the maintenance of the machine entail? Our comprehensive warranty covers the entire machine for one year, excluding the print head. However, when used with our proprietary ink, we offer you the invaluable benefit of lifetime maintenance. Plus, our dedicated after-sales engineers are at your service round-the-clock, providing 24-hour online technical consulting to ensure your operations run smoothly.
Q3: What payment methods do you accept? We accommodate a variety of payment methods to cater to different regional preferences, including T/T (Wire Transfer), LC, PAYPAL, and Western Union. The choice of payment method is flexible and can be adjusted based on your country's specific requirements.