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Q1: How will you assist us if we encounter any technical issues? Rest assured, we are committed to providing exceptional support. Simply share with us clear and detailed text, photos, and video descriptions of the problem, and our expert technicians will craft a precise solution tailored for you. Furthermore, we can even offer on-site service when feasible to ensure your operations run smoothly without interruption.
Q2: Could you elaborate on the machine's maintenance program? Our machines come with a comprehensive one-year warranty, excluding the print head. Additionally, when paired with our exclusive ink, we promise to deliver lifetime maintenance, ensuring your machinery remains in peak condition. Our dedicated after-sales engineers are at your service around the clock with 24-hour online technical consulting, guaranteeing that help is just a click away whenever you need it.
Q3: What payment methods do you offer? We provide a flexible range of payment options to suit your needs: T/T (Wire Transfer), LC, PAYPAL, and Western Union, among others. The choice of payment method may vary based on your country to ensure a smooth and convenient transaction process.