Q1: What's the support process if I encounter a technical issue? Rest assured, we're here to support you every step of the way. Simply send us clear and comprehensive text explanations, photos, and video descriptions of the issue at hand. Our expert technicians will then analyze the details and offer tailored solutions. Additionally, if circumstances allow, we are prepared to provide on-site assistance to resolve the problem swiftly and effectively.
Q2: Could you elaborate on the maintenance of the machine? Absolutely, our commitment to quality is unwavering. The entire machine enjoys a one-year warranty, with the exception of the print head. To maximize the longevity of your equipment, we extend lifetime maintenance when you use our recommended ink. Moreover, our dedicated after-sales engineers stand by to deliver 24-hour online technical consulting services, ensuring your machine operates at peak performance with minimal downtime.
Q3: What are the available payment methods? We offer a variety of convenient payment options tailored to your needs. You can choose from T/T (Wire Transfer), LC, PAYPAL, Western Union, and others, depending on your country's specific financial landscape. This flexibility ensures a seamless transaction process, making the procurement of our products as easy and hassle-free as possible.